Restaurateur Response to Complaining Customer

We have all suffered from poor customer service. But do we always take the time to understand the reason and do we even care? Most just feel a sense of injustice and as such a justifiable outrage. Our modern culture has become so consumer focused with the customer always being right that we have lost sight, at times, of those workers who might very well be doing their best. It could be the employee is brand new. It could be their first job and they are just teenagers who lack experience. It could be the store is understaffed and the customers are taking frustrations out on those who actually did show up. Regardless of the situation, we could all benefit from a moment of inward reflection and outward observation.

Amanda and her Pizza Inn Family

Had that been the case in this particular incident, perhaps the dine-in guest who complained about a specific worker who did not refill the salad bar to her liking would have taken pause. Then again, some people really do not care about the circumstances, they are just entitled brats and the reason that terms like "Karen" have become so popular. Enter the owner of a Pizza Inn diner, Amanda Cartagine as she encounters a Karen that voiced the salad bar gripe. Amanda explained that her team was working hard and doing their best, and that this particular associate is special needs, still learning his position.

Instead of apologizing for her error in judgement the Karen said, "well you should post a sign about your hiring practices!" Amanda, being the kind and compassionate person that she is, did not get angry but instead agreed with the suggestion and soon this sign was posted on the entryway door.

As suggested, there is now a sign

You see Amanda loves her employees and believes that everyone, disabled or not, should have the chance to learn the business and earn a living. She prides herself on hiring those who are seeking their first opportunity at employment and watching them thrive. It does not matter if you have Downs Syndrome, Autism, or Dyslexia she has a spot on her team for you. Our world is a better place having more Amanda's than Karen's but we are all capable of acting like either one of them. We invite you to choose Amanda's disposition instead and reject the temptation to embrace consumer entitlement.

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