UpLift Media

We have all suffered from poor customer service. But do we always take the time to understand the reason and do we even care? Most just feel a sense of injustice and as such a justifiable outrage. Our modern culture has become so consumer focused with the customer always being right that we have lost sight, at times, of those workers who might very well be doing their best. It could be the employee is brand new. It could be their first job and they are just teenagers who lack experience. It could be the store is understaffed and the customers are taking frustrations out on those who actually did show up. Regardless of the situation, we could all benefit from a moment of inward reflection and outward observation. Amanda and her Pizza Inn Family Had that been the case in this particular incident, perhaps the dine-in guest who complained about a specific worker who did not refill the salad bar to her liking would have taken pause. Then again, some people really do not care about the circu...

 "That's what I am saying boy! I could help you but you wouldn't know that you could do it on your own! You know what I am saying? Sometimes in life you fall, but guess what? You just pull yourself back up." This quote is inspiring regardless of whom it might be directed to and regardless of the circumstances as its truth resonates and its practical application is universal. However, in this specific story its being said by a dad to a son with spina bifida. The son was in his room trying to get from his wheelchair into his bed but soon found himself trapped between the two, struggling to figure out his next step. A smile of victory As many kids often do in situations that they feel are beyond their control or ability, he calls out to dad who is in another room of the house. As dad walks in to assess the situation he immediately goes into instruction mode. "Let me see you recover." he suggests to the little guy, "Get up. Push off your wheel." And...