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Restaurateur Response to Complaining Customer

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We have all suffered from poor customer service. But do we always take the time to understand the reason and do we even care? Most just feel a sense of injustice and as such a justifiable outrage. Our modern culture has become so consumer focused with the customer always being right that we have lost sight, at times, of those workers who might very well be doing their best. It could be the employee is brand new. It could be their first job and they are just teenagers who lack experience. It could be the store is understaffed and the customers are taking frustrations out on those who actually did show up. Regardless of the situation, we could all benefit from a moment of inward reflection and outward observation. Amanda and her Pizza Inn Family Had that been the case in this particular incident, perhaps the dine-in guest who complained about a specific worker who did not refill the salad bar to her liking would have taken pause. Then again, some people really do not care about the circu...

News Reel - 9/10/24

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High School Football Team Protects Middle Schooler from Kidnapping As they were preparing for practice a little kid from the nearby middle school came running onto the field asking for help, with a grown man close behind. These heroes were not going to sit idle and came to the boys aid. Young Men Assist Elderly Woman with Mobility Issues Caught in the Rain Sometimes its just pure kindness and common courtesy that can mean the world to others. This elderly woman who already struggled to get around found herself stuck in the mud and rain, only to receive some unexpected help. How To Take Care of Your Delivery Drivers This home owner knows what to do to keep his delivery drivers happy as this is not the first time that he made someone's day and got to hear about it on the doorbell cam. He Finally Got to Meet the Baby He Saved 58 Years Ago Dave Hickman found a newborn baby when he was hunting and only 14 years old. With the help of his grandfather the two of them got her medical care a...

News Reel - 8/7/24

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Beyond Customer Service As a customer came to the drive thru window where Logan Simmons was working that day, the mother began screaming as she noticed her son in the back seat with the seat belt tightly wrapped around his neck. Logan immediately sprung into action, jumping through the window, and used his pocket knife to cut the boy loose. Young Girls Save a Little One from a Would-be Kidnapper Three girls ages ranging from 11 to 13 notice a man in their apartment complex grabbing a little girl by the wrist and rushing her off. They quickly approach with cell phone cameras filming and ask if he is related to her. Seeing the little girl shake her head no, they grab her and tell the man to walk away. He was later arrested and all of the girls were able to get away safely. A Video That Makes Mark 10:15 Come to Life This verse of Scripture says, "I tell you the truth, anyone who doesn’t receive the Kingdom of God like a child will never enter it." Watch as these young ones serve...