Restaurateur Response to Complaining Customer
We have all suffered from poor customer service. But do we always take the time to understand the reason and do we even care? Most just feel a sense of injustice and as such a justifiable outrage. Our modern culture has become so consumer focused with the customer always being right that we have lost sight, at times, of those workers who might very well be doing their best. It could be the employee is brand new. It could be their first job and they are just teenagers who lack experience. It could be the store is understaffed and the customers are taking frustrations out on those who actually did show up. Regardless of the situation, we could all benefit from a moment of inward reflection and outward observation. Amanda and her Pizza Inn Family Had that been the case in this particular incident, perhaps the dine-in guest who complained about a specific worker who did not refill the salad bar to her liking would have taken pause. Then again, some people really do not care about the circu...