Waiting in Brandon's Line
Customer service skills seem to be difficult to find in today's retail marketplace, especially the kind your might classify as "exceptional" or "above and beyond." But the art of satisfying customers is not completely lost especially if you are the patron of Harmons in Salt Lake City Utah, where you might find Brandon Wojciechowski running a register. In his 19 year career with the grocery chain, he has developed quite a reputation with the shoppers who speak highly of him anytime they get the chance. Store Director Ryan Morris observed in one particular instance lines starting to back up beyond a reasonable measure, so he opened a new lane and invited those in the back of the line to move over. Much to his surprise, customers told him "No, we want to wait. We want to go through Brandon's line." Other customers who were interviewed about his service raved about his demeanor with kids, his kind smile, and his affinity for telling jokes. But the ...