Waiting in Brandon's Line

Customer service skills seem to be difficult to find in today's retail marketplace, especially the kind your might classify as "exceptional" or "above and beyond." But the art of satisfying customers is not completely lost especially if you are the patron of Harmons in Salt Lake City Utah, where you might find Brandon Wojciechowski running a register. In his 19 year career with the grocery chain, he has developed quite a reputation with the shoppers who speak highly of him anytime they get the chance. 

Store Director Ryan Morris observed in one particular instance lines starting to back up beyond a reasonable measure, so he opened a new lane and invited those in the back of the line to move over. Much to his surprise, customers told him "No, we want to wait. We want to go through Brandon's line." Other customers who were interviewed about his service raved about his demeanor with kids, his kind smile, and his affinity for telling jokes. But the event that put this amazing cashier on the larger map occurred when a non-English-speaking refugee came through his line attempting to buy a small amount of food. She did not have the money to pay for the full purchase so Brandon, seeing her confusion and situation, reached into his own pocket and paid for the difference. This was all caught on cell phone camera and uploaded to Instagram where it then went viral. The customer who posted the content stated, "I was moved to tears. Thank you, Brandon, for christening my Christmas holidays with an act worthy of the one who is the reason for the season."

Brandon didn't think much of it as he was just taking care of a customer and states that his customers a "like family" to him. That is the kind of love for your fellow man that cannot be taught and is certainly worthy of the spotlight that has descended upon him and his little grocery store. For more on this story check out the Fox 13 News coverage below...